Employee Tenure Drives Customer Service Recognition for EchoSpan

We're happy to announce EchoSpan was recognized by Software Advice as Best in Customer Support for 2024. What's our secret? In a word, experience.

A Solid Track Record of Know-How

When you partner with EchoSpan, you re working with a team whose average tenure is just shy of a decade one colleague has been with us for 16 years! That level of familiarity with our platform, best practices, and client goals means we can jump right in and deliver results, whether you re launching a brand-new 360 feedback initiative or fine-tuning an existing one.

Institutional Knowledge That Drives Results

Over the years, our staff has tackled complex survey designs, streamlined data integrations, and guided clients across industries. If you have a challenge no matter how unique we ll connect you to someone who s been there, solved that.

It also helps that many of our employees work with the same clients repeatedly. We remember your company s style, goals, and even personal preferences, so every interaction is more like picking up a conversation than starting from scratch.

Why Experience Matters for Our Services

• 360 Feedback Project Management: Our long-tenured team members have overseen hundreds of feedback cycles. We know the right questions to ask, how to organize participant groups, and the best ways to present feedback for meaningful development.
  
  
• Customized Survey Design: Need a survey that aligns with your specific culture or leadership model? We ve fine-tuned countless questionnaires. We ll recommend the perfect rating scales, analytics, and question formats for your unique needs.
  
  
• Training and Onboarding: Having launched so many 360 feedback projects, our training is both practical and flexible. We ll walk you through every step, ensuring your team fully understands the platform and can use the data effectively.
  
  
• Ongoing Technical and Customer Support: From quick how-to questions to complex troubleshooting, our support team leverages years of collective experience to find solutions fast.

A Culture That Values People

One reason our team stays so long is that we ve built a workplace anchored in respect, collaboration, and professional development. That continuity benefits our clients, too: fewer handoffs, smoother technology updates, and consistent support you can count on.

Innovation Grounded in Experience

Having a seasoned team means we can innovate with confidence. We continuously refine our 360 feedback platform based on real-world feedback from thousands of successful projects. New clients also benefit from this accumulated wisdom; we know what works and what doesn t so we can get you set up quickly and effectively.

The EchoSpan Difference

Retaining top talent isn t just about having a feel-good workplace. It s a deliberate strategy that ensures we re always ready to provide outstanding customer support and advanced solutions. We build relationships that last, centered around deep expertise and a drive to help you improve your organization s feedback processes.

Ready to learn more? Reach out anytime to see how our experienced team and innovative tools can take your feedback initiatives to new heights. We can t wait to partner with you!